Social Media outlet Twitter is a popular tool for users to exude product contempt, but are these chastised companies receptive to our preaching tweets? It may be tough to master the twart (twitter art) of a twis (twitter dis) in order for the target company to find your complaint within all the twaffic (twitter tra…I think you get the point.)
Tweet complaints can be effective, especially when directed at a small or local company who might actually intercept the message and respond.
Dealing with a larger company? After consulting the customer service department and even reaching a living, breathing human being on the other end of the phone line with the help of website gethuman.com, your problem may still remain unsolved.
Before you resort to hazing by creating an entire website devoted to publicly defaming a company (along the likes of AllstateInsuranceSucks.com, *&%!microsoft.com, and untied.com–a play on United Airlines) save your time and energy by first venting on PublikDemand.
PublikDemand backs up your complaint with an entire army of annoyed customers. You can create a new complaint or reinforce an existing one, and when the grievance reaches 100 supporters the good folks at PublikDemand will reach out to the head honchos of these major corporations to work towards your defense. If the blamable company does nothing to solve the conundrum, PublikDemand will seek out its competition, who is ready and willing to offer you a more alluring form of service–though the idea is to first help the customer, and not to provide leeway for businesses to prey on a fresh consumer base.
Featured directly on the sites front page, PublikDemand is already handling dissatisfaction with major companies including AT&T, Verizon, Comcast and Bank of America.
PublikDemand also sifts through the tweighborhood (you guessed it: twitter neighborhood) and recognizes complaints to add to their ever-growing database. Twenius!
What is your experience with online consumer complaints? Will you be using PublikDemand? Share your experiences below in our comment section.