How can you improve client service in an era when data breaches are becoming more and more common? Here are 4 steps to get you started.
Resolve a complaint in a customer’s favor and they will do business with you again 70% of the time. Here are three steps to resolve bad customer reviews.
Finding new customers is great, but keeping old ones and turning those new customers into loyal buyers is even more important. Customer retention is the name of the game and the better yours is, the more profitable your brand will be. How so? Check out these stats: It can cost […]
It’s easy to turn super fans of your brand into customer advocates, but it’s a much more difficult task when it comes to winning over the critical and disgruntled. In order to smooth over such a situation (especially when it starts to spill into the social realm), there are four […]