customer service

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    4 Steps to Improving Client Service in the Age of the Breach

4 Steps to Improving Client Service in the Age of the Breach

How can you improve client service in an era when data breaches are becoming more and more common? Here are 4 steps to get you started.

By |May 15th, 2015|CRM|Social Shares: 0
  • Social Media makes all customer service problems big customer service problems.
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    Why Social Media Has Made Customer Service More Essential Than Ever

Why Social Media Has Made Customer Service More Essential Than Ever

In the social media era, brands can no longer afford to ignore customer service. Learn why investing in great customer service is more important than ever.

By |October 1st, 2014|CRM, Social Media Marketing|Social Shares: 0

Improving Your Social Customer Service

If you want to focus more on social customer service this year, here are a few tips to get you started.

By |January 6th, 2014|CRM|Social Shares: 12

3 Steps to Resolve Bad Customer Reviews and Feedback

Resolve a complaint in a customer’s favor and they will do business with you again 70% of the time. Here are three steps to resolve bad customer reviews.

By |August 16th, 2013|CRM|Social Shares: 11
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    3 Effective Social Tactics of a Customer-Friendly Travel Brand

3 Effective Social Tactics of a Customer-Friendly Travel Brand

Travel companies tend to be badmouthed in a big way in the social space. Everyday passengers and celebs alike are quick to turn to Twitter to voice their complaints about everything from lost luggage to delayed flights. Because it’s so easy to make vitriolic posts in the heat of the […]

By |July 10th, 2013|CRM|Social Shares: 5
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    The Importance of Customer Retention (and 4 Ways to Improve Yours)

The Importance of Customer Retention (and 4 Ways to Improve Yours)

Finding new customers is great, but keeping old ones and turning those new customers into loyal buyers is even more important. Customer retention is the name of the game and the better yours is, the more profitable your brand will be. How so? Check out these stats: It can cost […]

By |June 10th, 2013|CRM|Social Shares: 13
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    3 Ways to Use Social Media to Improve a Brand’s Customer Service

3 Ways to Use Social Media to Improve a Brand’s Customer Service

With social media becoming a regular part of even more people’s lives, we’ve seen more and more consumers take to brand social accounts to vent their frustrations and resolve problems. In fact, many larger companies have created customer service-specific Twitter accounts, and have begun stationing customer service reps to respond […]

By |May 30th, 2013|CRM|Social Shares: 2

4 Steps to Turn Frustrated Customers into Advocates

It’s easy to turn super fans of your brand into customer advocates, but it’s a much more difficult task when it comes to winning over the critical and disgruntled. In order to smooth over such a situation (especially when it starts to spill into the social realm), there are four […]

By |May 20th, 2013|CRM|Social Shares: 6